We want you to be totally happy with your purchases from us, and so if you are not absolutely satisfied with any of your purchases, please contact us. We will usually resolve the matter through a refund or replacement, which is at our discretion.
You have the right to cancel any order made, unless the order has already been despatched in which case we will be unable to cancel the order.
Dunwood Farm LLP reserve the right to offer conditions on refunds. For example, we may ask for you to provide evidence of any quality issue, and may make arrangements for these items to be collected or returned to us, so that we can better understand your feedback.
Failure to provide evidence, or make such items available for return, could compromise your ability to have a refund. All refunds are at the company’s discretion.