At Dunwood, we know that our job is only complete once you have safely received your order. We use a national overnight courier to deliver your order, with your produce kept at fridge temperatures in our Wool Cool packaging. We’ve tried to make our delivery process as clear as possible with our FAQs below, but if you still have a question, then please contact us, we’d love to hear from you.
As we use a national courier, we deliver to most parts of Great Britain, except the Highlands and Islands. If you’re unsure whether you qualify as part of the Highlands and Islands, then please contact us and we’ll be happy to help.
As our produce is hand cut to order, coming from either our own farm or farmers we know, we require a few days to get everything specially prepared for you. Therefore we package our national delivery parcels on a Thursday, with the parcels arriving with you on a Friday before 12pm. Orders are required by 6pm on a Saturday in order to receive your parcel on that coming Friday. Orders placed after this point will usually be delivered the following Friday, although if we are able to turn round a quicker delivery then we will contact you to advise this.
We have a minimum order value of £45.
For orders of £75 or more, national delivery is FREE. For orders below this, we apply a flat rate delivery charge of £7.95.
All of our parcels are sent on a before 12pm courier, ensuring that your delivery arrives in good time. You will also be sent a text message or e-mail to confirm your predicted delivery time.
Yes, we can leave your order safe if you are unable to receive it. At checkout please advise us of a safe location, preferably somewhere that keeps the parcel out of the rain, such as the shed, porch or entrance hall. We often have parcels delivered to work addresses, please just ensure your delivery address and billing address are written differently if required.
Our wool cool packaging performs better than polystyrene, ensuring that your produces remains cold whilst waiting for you to return home. Simply pop your meat into the fridge or freezer when you return home.
If for some reason there is a problem with your delivery, or it has not arrived, we will work on your behalf with the courier to rectify the issue, keeping you informed of updates throughout.